Fluff Alive / Terms

The small print, made friendly.

Fluff Alive is operated by Mokuzai Ltd. (company number 12512653), 2 East Road, Kingston, KT2 6EL, UK.

The service

Fluff Alive creates one personalised 10-second animated video from a customer-uploaded plushie photo. The price is a one-time charge of $5.99 USD. There is no subscription.

Ordering and delivery

You provide an email address so we can send your private order and download link. Videos are usually ready within minutes, but please allow up to 24 hours. You may keep the browser open while we work, or safely leave and return using the emailed link. Please check your spam or junk folder if an email is missing.

Your uploads

You confirm that you have the right to upload the photo and ask us to use it for this service. Do not upload copyrighted characters, trademarks, logos, branded products, or other material you are not authorised to use. We may reject or stop an order that appears to breach this rule.

Generated videos and hosting

AI-generated results can vary and may not reproduce every detail exactly. Generated videos are private and hosted for 30 days after generation; please download your video during that period.

Promotions

Promotional codes may include one standard video in the order where they are applied. A code must be entered before checkout, cannot be exchanged for cash, and cannot be combined with another offer.

Refunds and digital service consent

Our refund policy explains when refunds apply. At checkout, you can request immediate performance of this digital service. Any cancellation rights that apply under UK consumer law are preserved.

Questions

For order or legal questions, contact support@fluffalive.com.